Return And Exchange
We check every piece by hand before it is packed. If something is not right when it reaches you, this is how we put it right.
Damaged, wrong or missing item: free replacement
- Tell us within 48 hours of delivery on WhatsApp, by phone or by email (details below).
- Share a clear unboxing video that starts before the sealed parcel is opened. We need it to raise the claim with the courier.
- Once approved, we send a replacement at no cost to you. You will not pay for return shipping on a damaged or wrong item.
- If a replacement is not available, we refund the full amount you paid for that item.
Changed your mind
- You can return an unused piece within 24 hours of delivery, in its original packaging.
- Return shipping is at your own cost.
- Once we receive the piece in good condition, we refund the product price. Shipping charges are not refunded.
- We cannot accept returns of pieces that have been worn or damaged after delivery.
How refunds are paid
- Refunds are processed within 3 business days of approval, or of the returned piece reaching us.
- Prepaid orders: to your original payment method. Your bank may take up to 7 more days to show it.
- Cash on delivery orders: to a UPI ID or bank account that you share with us.
Cancellations
You can cancel an order within 24 hours of placing it, as long as it has not been dispatched. Prepaid cancellations are refunded in full.
Contact us
VIORA'S (Vioras Jewellery)
GSTIN: 09RLIPS1280L1Z4
Email: shivyansh.sethi29@gmail.com
Phone and WhatsApp: +91 84476 98227
Address: E-338 Gaur Cascades, Raj Nagar Extension, Ghaziabad 201017
Hours: Monday to Saturday, 9:00 AM – 10:00 PM IST. Closed on Sunday.